How COVID-19 Has Changed the Real Estate Industry

Another change embraced by the real estate industry has been the use of various digital and software platforms like BrokerBay, HouseSigma, Cloud CMA, and DocuSign, all of which help realtors and clients alike. These types of programs empower agents and the public by providing more historical sold information available almost immediately, offer more detailed evaluations which can be emailed to clients to view at their leisure – compatible with iPad’s for an extremely user-friendly experience, and help to future proof real estate brokerages.
More importantly, these technologies improve the customer experience for buyers and sellers.
“I like how interactive we’ve become,” said Smith. “The flow of information to all buyers and sellers has been greatly improved and was sorely needed. It’s improving how agents can serve their clients. Now we get information on agents registering with an offer on a home, faster. Through interactive systems, as soon as an offer is registered, all the information goes out to agents.”
Hudson says the entire process of showing a home has been improved, which prior to the recent changes could be a very invasive process with less knowledge of who was going through homes and when.
“Now we know when agents have opened lock boxes, and they are prompted to give information the moment they leave the house. This provides more information to the sellers to see how the process is going. Having more educated buyers and more educated sellers is a good thing. Agents are a very important part of this process and continue to add a lot of value.”


